Refund policy

Thanks for shopping with Kindy. We’re all about making home life easier (and more fun), so if something’s not quite right with your order, we’re here to help.

Returns

You have 30 days from the day your order arrives to return it. To be eligible for a return:

Items must be unused and in the same condition you received them
All original packaging, tags, and labels must be included
A receipt or proof of purchase is required

Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved.
If it is, we’ll issue a refund to your original payment method.
Timing depends on your card provider, but we’ll get things moving quickly on our end.

Shipping

Return shipping costs are your responsibility unless the item is faulty or damaged.
Shipping fees are non-refundable, and if you're refunded, the return shipping cost will be deducted from your refund.

Exchanges

If something arrives damaged or defective, we’ll happily exchange it for the same item.
Just email us at hello@getkindy.com and we’ll get it sorted.