Shipping policy

 

Last Updated: [23.04.2025]

Thank you for shopping at Kindy. Below you’ll find everything you need to know about how we handle shipping for all orders placed through our website.

Order Processing Time

• All orders are processed within 2–3 business days.

• We do not ship or deliver on weekends or public holidays.

• During busy periods, order processing may take slightly longer. If there’s a delay, we’ll keep you posted.

Shipping Rates & Delivery Estimates

• Shipping charges are calculated and shown at checkout.

• Delivery times depend on the shipping method selected and your delivery location.

Order Tracking & Confirmation

• You’ll receive a confirmation email with tracking info as soon as your order ships.

• Tracking numbers are usually active within 24 hours.

Customs, Duties & Taxes

• Kindy is not responsible for any customs charges, import duties or taxes applied to your order.

• These fees are the customer’s responsibility and may be collected during or after delivery (we wish we could skip them too).

Damaged or Lost Orders

• Kindy is not liable for items lost or damaged in transit.

• If your order arrives damaged, please contact the carrier directly to file a claim.

• Be sure to keep all packaging and damaged items to support your claim.

International Shipping

• Yes, we ship internationally!

• Rates and delivery times vary depending on your destination and selected shipping option.

Returns

• For information on how to return an item, please refer to our Return & Refund Policy.

• Questions? We're happy to help—email us at hello@getkindy.com